FAQ

General

How can I contact you?

The fastest way is to email me at charmedcrowns@gmail.com. I usually reply within 24 hours on business days.

Products & Customization

What’s the difference between ready-to-ship and custom orders?

•  In-stock items: Ready to ship immediately (usually same or next business day).

•  Custom orders: Made specifically for you. Production and delivery typically take 2–3 weeks.

Do you make prescription glasses?

Yes! I customize prescription glasses with your exact lens prescription. Just provide your details during checkout or email them to me.

Ordering & Shipping

How long will my order take?

•  In-stock sunglasses ship right away.

•  Custom sunglasses or prescription glasses take 2–3 weeks to make and deliver.
I’ll keep you updated with tracking once your order ships.

What shipping options do you offer?

I offer standard shipping through the US and Internationally. Expedited options may be available — just ask!

Returns, Refunds & Store Credit

What is your return/refund policy?

Because every pair is custom-made, there are no refunds. However, if you’re not satisfied, I offer store credit for future purchases. Please contact me at charmedcrowns@gmail.com within 14 days of receiving your order to discuss.

Can I cancel my order?

Cancellations are only accepted within 24 hours of placing the order. After that, production usually begins quickly.

Payments & Other

What payment methods do you accept?

I accept major credit cards, PayPal, and Apple Pay (exact options shown at checkout).

Are my payment and personal details secure?

Yes. The website uses secure SSL encryption, so your information is protected.

Still have questions?

Feel free to email me anytime at charmedcrowns@gmail.com. I’m happy to help you design the perfect pair.